Healthcare Intake Specialist

Full-time (40 hrs/week), non-exempt position (On-site, no remote work)

$16.50/hr-$18.00/hr based on education and experience

Please submit your completed form and resume at [email protected]
Please respect the staff and their work at NYMB and do not call or contact individual staff members directly. Thank you. 

The New York Milk Bank is a nonprofit organization dedicated to improving the health and survival of infants in need by providing them with safely pasteurized donor human milk when their mothers’ own milk is unavailable or insufficient.

We are looking for an individual passionate about infant health with knowledge of or experience with human milk feeding and pumping.

Our ideal candidate is attentive to detail, nonjudgmental, a good listener, and has excellent planning and time management skills.

Job Responsibilities (but are not limited to):
  • Responds to calls and emails from individuals seeking information on breastmilk donation
  • Provides a high level of customer service and has the experience to handle sensitive subject matter
  • Types and composes clear and concise emails
  • Works independently and as part of the team
  • Maintains clear, accurate records and a clean and sanitary work area
  • Follows established procedures to ensure milk is received and stored safely
    Stocks necessary supplies at the start and end of each day
Job Requirements:
  • Able to handle time sensitive material and confidential subject matter related to the health of women and infants is essential
  • Able to interpret, understand, and apply complex guidelines
  • Comfortable multitasking and working in a fast-paced environment with deadlines
  • High level of verbal and written communications skills
  • MAC OS X proficient
  • Able to lift 25 pounds and work on your feet
  • Multi-lingual preferred, specifically Spanish
COVID-19 considerations:
Must be fully vaccinated against COVID-19.
Our staff is required to wear masks and social distance.
Staff is to report any out-of-state travel plans and quarantine when necessary.
Click here to see our company benefits.
NYMB values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at NYMB are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations for qualified applicants with disabilities in our job application and recruitment process. If you need assistance or accommodation, please contact us at [email protected]